Office Policies

We ask that you respect our time as we respect yours.

We will make every effort to accommodate your change or cancellation with the proper 24 hours’ noticed provided.

Let Us Know

Cancellations & Missed Appointments

When you book an appointment with us, we reserve that time specifically for you to see the dentist or hygienist.

We will also call you two days prior to your appointment to remind you of the date and time you are scheduled to see one of our doctors or hygienist.

  • As such, we require 48 hours notice in the event an appointment must be cancelled. This allows other patients awaiting treatment to be rescheduled into the time slot initially reserved for you.
  • If you fail to cancel your appointment or do not show for your appointment, we do reserve the right to charge you a fee for time we have lost.
  • Short notice cancellations (i.e. less than 48 hours notice) and missed appointments are subject to a $50 fee.

Payment for services is due at the end of each appointment.

For the convenience of our patients, we accept the following methods of payment:

  • Cash
  • Debit
  • Visa
  • Mastercard
  • American Express

For patients who require extensive dental care, we are pleased to offer flexible payment plans.

Please speak to our caring staff if you believe a payment plan may be right for you.

Covid-19 Consent

We are taking all necessary COVID-19 safety precautions as advised by the Alberta Dental Association & College. 

Please notify our staff before your appointment if you or someone you are in close contact with have recently traveled outside of Canada or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution.

If you have an illness or are exhibiting symptoms, we recommend you cancel and reschedule your dental appointment. Some illness and symptoms include:

• Flu-like symptoms • Fever or Nausea
• Cough • Sore Throat • Shortness of Breath
• Difficulty Breathing or Chest Pain •Runny Nose

Thank you for your cooperation.